BACKERKIT: How do I manage my pledge details and address after the campaign?
Pledge items, shipping address and purchasing additional add-ons will be done through the Backerkit platform 1-2 weeks after the campaign. We will send you a direct link via email or link to Backerkit from our Kickstarter page.
Last updated: July 28, 2017 04:27
BACKERKIT: Will you have worldwide shipping and more payment options available through Backerkit?
Yes, we will open more shipping regions and more payment methods.
Last updated: July 28, 2017 04:28
BACKERKIT: I missed the campaign, can I still pre-order Obsidian?
Yes, for a limited time we will offer our items in Backerkit for the same price as during KS campaign. You can pre-order Obsidian printers and add-ons.
Last updated: July 28, 2017 04:28
BACKERKIT: I am staying with my original pledge, how much Backer Kit credit do I have?
Old backers get $10 for Early Bird, Basic and Plus. Obsidian Deluxe backers receive $20 of BK credit. If you are from US, Switzerland, Norway, and EU+UK you will get $20 for any Obsidian tier if you are staying with your old pledge.
Last updated: July 28, 2017 04:27
BACKERKIT: What happens with my BackerKit credit when I move to new set of pledges?
BK credit is only for old backers and they have the choice to remain with their pledges and use credit for add-ons after the campaign or jump to new pledge for a shipping cost reduction.
Last updated: July 28, 2017 04:27
BACKERKIT: How do I use my Backer Kit credit after the campaign?
We will have offer new filament, Obsidian accessories, heated bed spool holder and other items through BK after the campaign. The way you pick and use your credit will be straightforward.
Last updated: July 28, 2017 04:27
BACKERKIT: Do I need to make a new account for Backerkit as well?
Your Kickstarter profile will be available in Backerkit after you confirm your information through the link we send you.
Last updated: July 28, 2017 04:28
New Backers: I am a new backer coming from a non US/EU country, do I get BackerKit credit?
Yes, if you are a backer from a country other than EU/US and the new shipping prices do not affect you. Then we’ve got you covered with $10 BK credit for Basic and Plus, and $20 for the Deluxe version.
Last updated: July 28, 2017 23:01
ASSEMBLY: Do I need to assemble the Obsidian?
No - Obsidian comes fully assembled; plug & print out of the box. The print bed will be factory pre-calibrated/leveled.
Last updated: July 28, 2017 23:07
ASSEMBLY: If I order add-ons with my Obsidian Basic, do I need to assemble these components?
Obsidian Plus and Pro versions are already assembled units with their add-ons installed. If you pledge for Obsidian Basic but later upgrade, you will get the fully assembled package you ordered.
Last updated: July 28, 2017 23:07
SOFTWARE: Can I use Octoprint with Obsidian?
Yes, but we recommend to go for the app and smart LCD which offer very similar functions and are supported by Kodama
Last updated: July 28, 2017 23:07
SOFTWARE: Will Obsidian work with any slicing software?
Yes, Obsidian is compatible with most available Slicer (gcode). We recommend/use Simplyfy3D and Cura.
Last updated: July 28, 2017 23:08
SPECS: Which filament size Obsidian works with?
1.75mm
Last updated: July 28, 2017 23:08
SPECS: Do I have to exclusively use Polymaker or Obsidian filament with the Obsidian 3D Printer?
We tested and are still testing all of the filament brands available on the market. You are free to use any filament brand on the market. Obsidian is equipped with a high-quality extruder that can handle a wide range of filaments.
Last updated: July 28, 2017 23:08
SPECS: Can I use any spool size on my Obsidian?
Currently you can use any PolyMaker and Kodama spool up to 750g, but Via Backerkit we will offer soon also a separate bearing spool holder for $10 which will allow you to use any spool, also 1kg spools etc.
Last updated: July 28, 2017 23:08
HARDWARE: What type of power cable will I receive?
Everyone will receive a power cable based on their country. We provide US, EU, UK and Australia type plugs. Hong Kong backers will receive U.K. plugs. Japanese backers will receive US plugs, etc.
Last updated: July 28, 2017 23:07
HARDWARE: Can I use USB drive or SD card with Obsidian Plus and Obsidian Deluxe versions?
Yes Plus and Deluxe versions are supporting USB flash drives and SD cards.
Last updated: July 28, 2017 23:07
Do Early Eagles get BackerKit credit?
Kodama explained in their Kickstarter updates than Early Birds will get 10$ BackerKit credit. Early Eagles receive free shipping and therefore no Backerkit credit
Last updated: September 01, 2017 10:31
What is the default nozzle size with the base product?
Nozzle size is 0.4mm
Last updated: September 01, 2017 12:43
My shipping fees are $70 when thy should be lower
This is because you were an Early Bird backer who now has a $10 BackerKit credit
Last updated: September 01, 2017 15:27
What color is the fillamnent/ PolyPlus spool for my additional pledge reward?
It is the Obsidian filament, the one that has actual Obsidian dust so the color is obsidian-like color
Last updated: September 04, 2017 18:58
Is the spare print bed necessary for the Obsidian Deluxe?
All the HBPs come in addition to the normal bed, this means you can use any of them (The build task included with HBP is not attached to it so you can use it in either HBP or Normal bed).
Last updated: September 04, 2017 18:59
Is the nozzle kit necessary for the deluxe edition?
About the Nozzles, they are not essential but useful, one nozzle will last for a long time if you take care of it. This means to clean the hotbed once in a while, to take care when exchanging different materials, etc. The nozzle kit gives you the possibility to print at different quality/speed, the lower diameter will print with more detail but slower. Sometimes it is better to print fast, mostly for mechanical parts.
Kodama recommends you to buy the nozzle kit if you want to use the advantages the nozzle sizes produce in the detail or speeds, also having a spare 0,4mm is a good idea.
Last updated: September 04, 2017 19:00
I upgraded to Deluxe from my standard Early Bird pledge, why don't I get the $20 credit for Deluxe backers?
Per Kodama team: Early birds get $10 for Deluxe; only normal Kickstarter backers who pledged during the campaign originally for the Deluxe tier get the $20.
Last updated: September 04, 2017 19:04
I opted from the $70 shipping plus credit to the $50 shipping, do I still get credit?
With the old shipping ($70), backers got 20$ in credit, then opted to get a reduced shipping and not having credit.
Some people think it is a different credit, but it is not, as reduced shipping only means they used this credit to pay less shipping. This is why they change and later ask for the other credit.
$50 and no credit is correct.
Last updated: September 04, 2017 19:07
Are the 3 pack nozzles in different sizes?
At the moment they are not interchangeable nor can be possible to buy 3 of the same size. Later this may change, but check in on the KickStarter updates periodically for more news there.
Last updated: September 04, 2017 19:19
Is the hotbed and filament included?
If the printer is a Plus or Deluxe it will be included; the Filament is part of the PLUS or DELUXE package, not necessarily needs to be listed in the order review, it will be sent.
Last updated: September 04, 2017 19:22
How dense are the filaments?
At the moment we do not have the specific densities of the filaments. But the Metallic PLA has 10-15% in the metal dust (Either, copper, and bronze or aluminum depending on the color). So should be heavier but considerable enough to reduce the length of the spool length.
Last updated: September 04, 2017 20:03
Does my pledge come with a warranty?
Backers have 1-year warranty, Kodama Care is focused on people that are new to 3D printing. With Care, we will help you to make easier to start to print, to learn faster. But if you have experience, you may not need it, the warranty covers the printer being damaged.
Last updated: September 04, 2017 20:04
Does the Hot Bed Plate need the normal bed to work?
With the deluxe, you will get the normal bed too, you can use one or another. The HBP does not need the normal bed to work. Also, they do not need each other to work, they are simply different surfaces to print so you can choose what to use. The buildtak will stick to the bed, you can unstick it some times before it looses its adhesive properties but there is no need to do it. is is a surface for printing. I recommend you to google BuildTak so you can learn more about it. will stick to the bed, you can unstick it some times before it looses its adhesive properties but there is no need to do it. is is a surface for printing. I recommend you to google BuildTak so you can learn more about it.
Last updated: September 04, 2017 20:05
What happened to the Tungsten nozzles?
They were sold as beta, we are working on them at the moment, keep an eye on the Kickstarter updates for more news there.
Last updated: September 04, 2017 20:06
Is the Kodama Premium PLA in copper conductive of electricity? Are they real metals and can they be used to shield radio waves?
Is not conductive
Last updated: September 04, 2017 20:07
Are the print beds flexible?
Flexible at some point (normal bed and heated bed). There is flexile beds that help to remove the print easier. But is matter of preference.
Last updated: September 04, 2017 20:07
Do add-on orders of the Deluxe include the HBP and filament?
Yes, it will. The Deluxe is more like a Package than a printer. Printer + Deluxe extras.
Last updated: September 06, 2017 15:41
I ordered the nozzle kit, so what sizes are those in the kit and will I be able to tell the standard software what size the nozzle tip is when I change tips?
Nozzles 0.2, 0.4 and 0.6mm. Yes, all slicers have the option to for nozzle diameter as a parameter.
Last updated: September 06, 2017 15:46
I want to use HDPE with this machine, so will it work?
About HDPE, is not about the printer, Obsidian has the capabilities but this filament is one of the hardest to print, since it does not stick together well and has ridiculous warping problem. Even in injection molding is kinda tricky. Is a hard answer actually, since it will be hard to print but not because of the printer.
Last updated: September 06, 2017 15:46
Does my pledge come with the Simplify3D license with lifetime updates/upgrades ?
The License is bounded to S3D terms and conditions, so far this license has a lifetime update support. But there is a rumor that this may change and like I said is bounded to S3D decisions, not Kodama sadly.
Last updated: September 06, 2017 15:51
What is the difference between the Heated bed plate and the spare print bed ? I have the Deluxe version, so do I need to buy both for spare or only the heated bed plate ?
One can be heated and the other not, simple as that. The Deluxe includes both, if you want a spare of the HBP go ahead but it is not necessary since they are sturdy as hell. For the normal bed, it is your call. It is hard to say if you need it, most likely now but accidents happen.
Last updated: September 06, 2017 15:51
Do you put the Kodama Customized Buildtak Sheet on top of the heated bed plate ? (What do you normally on to of the heated plate, before you are going to print ?)
No, it is not mounted. Comes separated so you can decide where to stick it (Normal bed or HBP).
Last updated: September 06, 2017 15:52
Is the menu multi-language?
At the moment I do not have the correct information, but most likely yes. We have been working on translating all the information published. Will confirm and later will tell to the customer (09/2017)
Last updated: September 06, 2017 17:02
Does the different print material make a rough, smooth, or hard surface depending on what is used?
Every material has its characteristics, there is wood like filament or metal infilled filament. Every additive put into the filament has that purpose, to either change the appearance or texture. But, different kind of materials have different mechanical properties and this is the basic reason to use them. I recommend you to check the RepRap and youtube to find more information about different filaments.
Last updated: September 06, 2017 17:02
Can the deluxe use all 3d material for printing?
No, only the ones that can be printed with a temperature below or equal to 250C plus filaments that can be printed with a bowden extruder (some super flexible materials are hard to print with a bowden extruder).
Last updated: September 06, 2017 17:03
If I purchase the Kodamacare add-on for my Obsidian printer will I be able to get real-time support?
Kodama Care will be a service to help new users to make the learning curve a bit smaller. We will prepare videos, tutorials, and troubleshooting for problems you may have, e.g. Print not sticking or how to improve the look of the print.
In the case of you having specific problems, we will help you personally, depending on the issue will be via CHAT or Phone call. For the second the Agent will make an appointment to call you if considered necessary. We will be available 7 days a week via email, we know some of the Backers only have time on weekends.
Last updated: September 16, 2017 16:03
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.